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#326 2023-09-13 08:58:30

tahanson43206
Moderator
Registered: 2018-04-27
Posts: 14,816

Re: Email Outreach Campaign 2022-2023

Today's test succeeded in sending all four test email.  No test emails were received yesterday.

http://newmars.com/forums/misc.php?email=437393
http://newmars.com/forums/misc.php?email=437393
http://newmars.com/forums/misc.php?email=916
http://newmars.com/forums/misc.php?email=437393

The local time when the run started was 10:55 so UTC would have been 14:55

Update at 12:42 local time ... all three test messages arrived today.

SpaceNut ... based on this result, your should have received yours as well.

(th)

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#327 2023-09-14 09:11:11

NewMarsMember
Member
Registered: 2019-02-17
Posts: 1,005

Re: Email Outreach Campaign 2022-2023


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#328 2023-09-16 08:53:02

NewMarsMember
Member
Registered: 2019-02-17
Posts: 1,005

Re: Email Outreach Campaign 2022-2023


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#329 2023-09-17 07:23:33

NewMarsMember
Member
Registered: 2019-02-17
Posts: 1,005

Re: Email Outreach Campaign 2022-2023

Today's test will begin shortly after UTC 13:23

Today's test ended some time before UTC 14:23

http://newmars.com/forums/misc.php?email=437393
http://newmars.com/forums/misc.php?email=437393
http://newmars.com/forums/misc.php?email=916
http://newmars.com/forums/misc.php?email=437393

(th)

Last edited by NewMarsMember (2023-09-17 08:24:18)


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#330 2023-09-18 09:34:19

NewMarsMember
Member
Registered: 2019-02-17
Posts: 1,005

Re: Email Outreach Campaign 2022-2023

The email test was run again today. No messages were received from yesterday's test.

The forum email subsystem is apparently hosed. Unfortunately, it will be at least a week and maybe more before anyone will be able to look at the problem.

Here is the send for today:
http://newmars.com/forums/misc.php?email=437393
http://newmars.com/forums/misc.php?email=437393
http://newmars.com/forums/misc.php?email=916
http://newmars.com/forums/misc.php?email=281745
http://newmars.com/forums/misc.php?email=437393

(th)


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#331 2023-09-19 08:41:27

NewMarsMember
Member
Registered: 2019-02-17
Posts: 1,005

Re: Email Outreach Campaign 2022-2023

One of three test emails arrived yesterday.  I will not consider the email system reliable until all three test messages arrive.

Today's test run included five sends:
http://newmars.com/forums/misc.php?email=437393
http://newmars.com/forums/misc.php?email=437393
http://newmars.com/forums/misc.php?email=916
http://newmars.com/forums/misc.php?email=281745
http://newmars.com/forums/misc.php?email=437393

(th)


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#332 2023-09-20 09:19:10

NewMarsMember
Member
Registered: 2019-02-17
Posts: 1,005

Re: Email Outreach Campaign 2022-2023

Today's test of the forum email service sent five messages.

Yesterday, I took a look at the sent message that arrived (out of three attempted)

The server that provides the email service is provided by dreamhost .... I assume the forum submits a request to the dreamhost email server, and the request goes into a queue for processing.  Obviously the dreamhost server is not able to keep up. 

Here are the sends for today:
Extract Report for 09-20-2023 at 11:16:50
http://newmars.com/forums/misc.php?email=437393
http://newmars.com/forums/misc.php?email=437393
http://newmars.com/forums/misc.php?email=916
http://newmars.com/forums/misc.php?email=281745
http://newmars.com/forums/misc.php?email=437393

If any test emails arrive today, I'll update this post.

Update at 12:54 local time .... One of three messages arrived today:

Received: from 10.217.151.75
by atlas207.free.mail.ne1.yahoo.com pod-id NONE with HTTPS; Wed, 20 Sep 2023 14:46:33 +0000
Return-Path: <newmars@vps31385.dreamhostps.com>
X-Originating-Ip: [69.163.253.124]
Received-SPF: pass (domain of vps31385.dreamhostps.com designates 69.163.253.124 as permitted sender)
Authentication-Results: atlas207.free.mail.ne1.yahoo.com;
dkim=unknown;
spf=pass smtp.mailfrom=vps31385.dreamhostps.com;
dmarc=fail(p=NONE,sp=NONE) header.from=marssociety.org;
X-Apparently-To: tahanson43206@yahoo.com; Wed, 20 Sep 2023 14:46:33 +0000
<snip>
Received: from 69.163.253.124 (EHLO vps31385.dreamhostps.com)
by 10.217.151.75 with SMTPs
(version=TLS1_3 cipher=TLS_AES_128_GCM_SHA256);
Wed, 20 Sep 2023 14:46:33 +0000
Received: by vps31385.dreamhostps.com (Postfix, from userid 16645360)
    id 4RrLvX6YQXz8Vr; Wed, 20 Sep 2023 07:46:32 -0700 (PDT)
<snip>
-----------------------------------------------------------------------

--
New Mars Forums Mailer

(th)


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#333 2023-09-21 08:11:01

NewMarsMember
Member
Registered: 2019-02-17
Posts: 1,005

Re: Email Outreach Campaign 2022-2023

Today's test included these sends:

Update for Web Automation Report for 09-21-2023 at 09:51:26
http://newmars.com/forums/misc.php?email=437393
http://newmars.com/forums/misc.php?email=437393
http://newmars.com/forums/misc.php?email=916
http://newmars.com/forums/misc.php?email=281745
http://newmars.com/forums/misc.php?email=437393

If any of the test messages arrive I'll update this post.

Update after checking inbound email:
To my amazement, all three of the test messages arrived today.
One possibility is that someone made an adjustment at dreamhost.
Another possibility is that this is a fluke.  In any case, I am not going to restart email outreach until I see some consistency in the behavior of the email transmission subsystem, which operates independently of the forum software.

(th)


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#334 2023-09-22 07:46:51

tahanson43206
Moderator
Registered: 2018-04-27
Posts: 14,816

Re: Email Outreach Campaign 2022-2023

Today's test of the email system is using just four sends, because all three test messages arrived yesterday.

Update for Web Automation Report for 09-22-2023 at 09:05:06
http://newmars.com/forums/misc.php?email=437393
http://newmars.com/forums/misc.php?email=437393
http://newmars.com/forums/misc.php?email=916
http://newmars.com/forums/misc.php?email=437393

I'm planning to report results here later today.

Just one of three messages arrived today.

Received: from 10.197.39.201
by atlas105.free.mail.bf1.yahoo.com pod-id NONE with HTTPS; Fri, 22 Sep 2023 13:11:54 +0000
Return-Path: <newmars@vps31385.dreamhostps.com>
X-Originating-Ip: [69.163.253.124]
Received-SPF: pass (domain of vps31385.dreamhostps.com designates 69.163.253.124 as permitted sender)
Authentication-Results: atlas105.free.mail.bf1.yahoo.com;
dkim=unknown;
spf=pass smtp.mailfrom=vps31385.dreamhostps.com;

This problem may not be in the province of the Mars Society.... It appears that the dreamhostps.com site is assigned to handle requests from newmars.com, and clearly some of the messages are being dropped.  It is even possible that on some days all messages are dropped.

I will continue running these tests until the problem is resolved.  That could be a while. The first step is to understand the nature of the problem, and where any information about the failure might be found.

(th)

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#335 2023-09-23 08:40:07

NewMarsMember
Member
Registered: 2019-02-17
Posts: 1,005

Re: Email Outreach Campaign 2022-2023

Today's test has four sends:

Update for Web Automation Report for 09-23-2023 at 10:05:06
http://newmars.com/forums/misc.php?email=437393
http://newmars.com/forums/misc.php?email=437393
http://newmars.com/forums/misc.php?email=916
http://newmars.com/forums/misc.php?email=437393

I'll report the results later .... Since it appears the email process involves FluxBB sending requests to an email queue provided by dreamhost, one variable we have under our control is the time between requests.  The time we are using now is 60 seconds, as requested by FluxBB itself, but we could make the interval greater.

There was a significant break between the first send today, and the follow up set. 

Update after checking email:
Two of the three test messages arrived.
The first arrived at 10:06, which is almost immediately after the start of send reported above.
The second arrived at 10:29, which is about right considering the delay reported earlier.

One of the two secondary emails was lost.  As an experiment, I'll change the interval between sends to five minutes.  It may make no difference, and if fact, it ** should ** make no difference, since the queue manager at dreamhost should be able to handle a large number of requests, on a FIFO basis.

(th)


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#336 2023-09-24 08:17:03

NewMarsMember
Member
Registered: 2019-02-17
Posts: 1,005

Re: Email Outreach Campaign 2022-2023

Today's run has four sends. The key difference this time is that the wait between sends is increased from one minute
to five minutes.  On the assumption the problems we have been seeing are happening in dreamhost, an increase in wait time may help the dreamhost queue manager.  Here are today's sends:

Update for Web Automation Report for 09-24-2023 at 09:47:09
http://newmars.com/forums/misc.php?email=437393
http://newmars.com/forums/misc.php?email=437393
http://newmars.com/forums/misc.php?email=916
http://newmars.com/forums/misc.php?email=437393

Results will be posted later today

Only one of three expected emails arrived.

(th)

Last edited by NewMarsMember (Yesterday 18:39:42)


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#337 Yesterday 18:39:13

NewMarsMember
Member
Registered: 2019-02-17
Posts: 1,005

Re: Email Outreach Campaign 2022-2023

Today's test run included five sends. Wait interval is a full five minutes.

Update for Web Automation Report for 09-25-2023 at 19:59:51
http://newmars.com/forums/misc.php?email=437393
http://newmars.com/forums/misc.php?email=437393
http://newmars.com/forums/misc.php?email=916
http://newmars.com/forums/misc.php?email=281745
http://newmars.com/forums/misc.php?email=437393

Results will be posted later today.

(th)


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